Overview Concepts

What is WorkiQ?

WorkiQ is a near real-time monitoring and reporting system to help companies understand how employees are utilizing computer systems. This includes applications on desktops/laptops, browser-based applications, and Citrix.

With WorkiQ managers can:

Understand time spend on different applications
Identify top performers to help replicate their experience across teams
Design and target rewards and training opportunities
Increase effective utilization of applications
Manage remote workers according to the same standards as in-office workers

How Does it Work?

WorkiQ monitors users by collecting data on the number of instances and amount of time spent on a given application through desktop Gatherers. Each time a monitored user changes focus on an application, WorkiQ records which window the user interacted with. Using the WorkiQ web application, managers can see and chart how users distribute their time. WorkiQ comes with several pre-configured reports, as well as the capability to create your own charts.

Key Benefits

Collects data in real-time
Captures when applications are used and for how long
View in office, work@home and offshore workers (including those accessing via Citrix)
Pre-configured reports provide immediate insights
Allows managers to help staff focus on valuable activities
Provides insight into how people work to optimize operating practices

WorkiQ platform overview

Available Data

WorkiQ captures every time a Window opens, closes, gains focus or loses focus. This is called an event. Events are recorded and processed into a monitored user’s data.

Detail Data contains a user’s timeline of events. This includes which applications a user interacts with, when the applications were accessed, and the duration of each interaction.

User activity

Summary Data refines a user’s data. For example, Summary Data displays the total number of minutes a user was on an application while Detail Data would display the individual instances of each time they interacted with that application.

Application summary table

WorkiQ Navigation

WorkiQ’s user-interface is a web application accessed from a browser. Depending on a user’s Role privileges, there are several menu options on the left sidebar. It is possible for a user to only have one menu item. Administrators usually have permission to see all five menus.

Each menu item groups related submenu options. The menu items are grouped as follows:

WorkiQ-

Analysis: View, create, and email reports
Administration: Create new report templates, upload a logo, and change data retention settings

Gatherer-

Desktop Administration: Change parameters and manage Gatherer groups
Desktop Status: See when Gatherers last checked in and view Gatherer information
Events: Contains the application list and Categories, as well as the alternate server name
Event Status: View session data and events
Clients & Utilities: Contains authentication key and everything needed to install a Gatherer

Platform-

Administration: View server information and licenses, and configure SMTP servers
Status: Check logs and find support information
Data Export: Schedule exports to the export database
Web Certificate: View or change web certificate

User Management-

Users: Contains the User List. Add and edit users
Event Users: View, add, and edit Event Users
Workgroups: Create Workgroups, view tree chart, and edit a Workgroup’s parent
View Workgroups: Look at all users in a Workgroup and schedule Workgroup changes
Roles: Add and edit roles. Set permissions and default report templates
Custom Fields: Create and set Custom Fields
Settings: Toggle auto-create users and obfuscate users
Import/Export: Export users, Workgroups, and Roles to Excel. Import the edited Excel spreadsheet to change User List, Workgroups, and Roles without using WorkiQ’s web interface
LDAP Integration: Enable LDAP or edit LDAP settings

Help- Access WorkiQ’s Help documentation. Each focused Help section is independent. Identify which menu relates to the topic and search that section.